Frequently asked questions

How long does shipping take?
Your products will be shipped within two days of receiving the order, so it will generally take 7 to 14 business days to arrive at your door.
For more information on shipping and delivery times click here .


What is the return policy?
You can contact us for a full refund. Tell us what went wrong, send us a photo and we'll refund you the full amount.
For more details click here .


Can I cancel my order?
Cancellations are possible if you do not receive the order within the delivery time.
Sometimes orders are sent before the order can be canceled. In this case, just contact us to handle it.


What if I receive the wrong item?
If there's a problem with your order, if it is the wrong size/color, it is defective or in any case it's not what you wanted, notify us and we'll refund you.
For more information click here .


Why is the product not 100% identical to photos ?
Each single product is unique in its own right because it is handmade. The ornament therefore differs slightly from the photos on the website.


Where are the decorations produced?
DogResinArt decorations are manufactured and shipped from China and the United States. We take care of finding the best suppliers to ensure optimal delivery times, product quality and ever new decorations from countries with innovative, diverse and creative cultures.